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In this concluding chapter, the editors reflect on the value-added contributions of the papers in this volume toward a better understanding of global leadership effectiveness. After highlighting some of those contributions, the editors then discuss relevant directions for future research in global leadership effectiveness and organize their discussion around (1) antecedents, (2) conditions, and (3) dimensions of global leadership effectiveness. They conclude by listing some of the paramount research questions they believe should be addressed for the field to move forward in mapping the dimensions and dynamics of global leadership effectiveness.

Future global leaders need to develop global leadership competencies (GLCs) to tackle the complexities of globalisation, not just to learn about them. While most programmes in university settings focus on study-abroad or out-of-classroom experiences to develop these competencies, it is argued that well-designed on-campus learning methods can develop GLCs successfully. This chapter reports on a course design that effectively develops these competencies in the classroom using team-based learning (TBL) (Michaelsen & Sweet, 2008). The course aims to help students practise three competencies deemed essential for global leaders: (1) the ability to demonstrate self-awareness; (2) the ability to communicate effectively when working in multicultural teams and (3) the ability to think critically. The chapter argues that using TBL to develop GLC is particularly effective, as the instruction method offers a fixed, clearly defined set of practice, i.e. weekly individual and group test, team collaboration and peer feedback that works as a semester-long experiential learning teamwork activity where the students practise, reflect and develop their GLC. The chapter provides an account of the course design, activities and assignments implemented and discusses its effectiveness. It aims to be useful for instructors who want to implement an innovative, student-centred course on global leadership.

The Book House is an interactive, multimedia, online public access catalogue designed to support casual, novice users in information retrieval. It uses icons, text and animation in the display interface in order to enhance the utility of the system. A prerequisite for the design of The Book House was a cognitive analysis of users' information needs and search queries. The paper describes The Book House and discusses its relevance as a solution to the current OPAC developments.

Communication in trade union government is important as both a value and principle of organisation. Studies of trade union democracy tend to show a marked neglect of the importance of communication in the democratic process of some unions. Research that has been conducted in this area is reviewed and an agenda for further research in trade union communication is identified through case study analysis.